US.lighting sticks to the tenet of “quality first, customer foremost.” We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary. If you are unsatisfied with your purchase, please take advantage of our cancelation and return policies.
Regarding the problems not mentioned below, please email support@US.lighting, including an explanation and photographs stating the reason for your request.
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be canceled. We cannot guarantee any request to cancel or modify an order once production has begun. No order cancellations are accepted once production has started on any custom or specialty products (items, not a stock size).
Cancellation before payment
1. Log into “My Account” and click “My Orders.”
2. Click on the order number that you would like to cancel.
3. Click “Delete this order” to confirm that you want to cancel it.
Cancellation after payment
Please note that we may offer a corresponding cancellation policy or solution to customer inquiries based on the different product categories.
1. Orders canceled before shipping will be eligible for a full refund, except for made-to-order products.
2. Once your order has been shipped, it can no longer be canceled.
We encourage you to go on a thorough check-up when you receive the package and ensure that the items are what you specified. If you are going to exchange/return the product, please ensure that they are in the original condition, unused, undamaged, and in the original package.
Return a DOA (dead on arrival) item.
If the item arrives broken, don’t hesitate to contact us within 14 days from the delivery date and follow the procedure for the 14 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all its accessories, like cables, chargers, and batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it, and buyers will cover all the return shipping fees.
60 days conditional return
If you are unsatisfied with your purchase and the product is still in brand-new condition, we can arrange a partial refund, which will cover the item’s price minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition.
After 60 days from delivered
We will not accept requests for a refund or a replacement after 60 days from delivery.
Please contact our customer service representatives for more information.
Defective, Damaged, Mis-shipped, Lost Items:
1. You are eligible for a partial/full refund or exchange (excluding accessories) if we shipped you a defective, damaged, or is-shipped item. For lost items, we will reship them for you if it’s in stock. Or else you will get a refund.
2. If you believe your item was damaged during shipping, you must obtain “Proof of Damage” documentation from your delivery carrier, which should be included in your returned package.
How can I return the defective item to USlighting?
Please contact us before returning a defective item to receive the return shipping address and other instructions. USlighting will not be responsible for returned item(s) without informing us in advance.
Below are some further suggestions and important reminders:
1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until the product arrives in our warehouse.
3. Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer’s expense;
4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
5. If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
6. We can arrange a refund or a replacement of the product after receiving the defective item;
What we need:
1. your order number;
2. the product ID or name and the quantity;
3. a short description of the problem that occurred with this product;
1. Once your request has been approved, our customer service will offer you the return address (not the location or parcel address).
2. Please return the item to the return address as soon as possible and then send us the tracking number.
3. Items received unused, undamaged, and in original package. All the returned item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.
4. We reserve the right not to process the refund if your request is not approved or if items are returned in unacceptable condition.
Any purchase on Litfad.com indicates that you have read, understood, and agreed with our Cancellation & Return Policy. Litfad reserves the right to make changes and improvements to this policy, and any changes will be updated on the forum or the relevant section of our help center.